WELCOME! OUR CURRENT TURN AROUND TIME IS BETWEEN 5-7 BUSINESS DAYS. DUE TO COVID-19 WE ARE UNABLE TO GUARANTEE DELIVERY TIMES.

FAQs

Where are you located?

Oakville, Ontario. We ship all over Canada.

Are all your kits pre made?

All our kits are made to order. This guarantees our play dough is fresh. As our items are handmade, variations & small imperfections could occur. 

What is your turn around time?

For our kits our current turn around is 7 business days. This does not include shipping timelines.  As soon as your item has been shipped please check your inbox for a tracking number.

Our Resin sets have a 7-14 business day turn around plus shipping. 

What are the ingredients in your play dough?

White Flour, Salt, Food Colouring, Cream of Tartar, Vegetable Oil and Food Grade Essential Oils.

How do you care for your play dough?

Our playdough is recommended for littles 2 & up. Our homemade playdough is great for developing fine motor skills, sparking creativity and developing language. 

Store play dough in an air tight zip lock bag to keep it soft & fresh. 

If salt crystals appear, just knead the dough & they will dissolve. 

When stored properly play dough should last 3 + months.  

Does your play dough contain wheat?

Our play dough contains wheat. Please note none of our items are made in a peanut free facility. 

Can your products be eaten?

Our kits are not for consumption. We advise children are supervised at all times while playing with our kits. 

 

Do you use borax in your slime?

NO!  Our borax FREE slime is homemade made from quality ingredients.  

Our slime is recommended for children 4 & up. Our borax free slime is great for developing fine motor skills, sparking creativity and developing language. 

SLIME INGREDIENTS: GLUE(PVA OR CLEAR), Baking Soda, Water, Contact Lens Solution, Food Colouring, Glitter.

Some Deluxe slime products may contain the following additional ingredients: Polymer Clay Slices, Foam Beads, Food Grade Essential Oils

 

What are the care instructions for our slime?

Store slime in airtight Ziplock bags to keep it fresh for 2 months.

CHOKING HAZARD: Children should always be supervised while playing. Slime should NOT be consumed. Slime should be used on easy to wipe surfaces. 

NOTE: Slime must be stored in a cool & dry area. Avoid contact with eyes. Do not consume slime.  If an allergic reaction occurs, discard the product immediately. Wash hands before & after playing with slime to keep your slime as fresh as possible. 



What is your exchange policy?

No refunds, no returns, no exchanges. All our items are final sale with the exception of obvious defects. 

 

If you have any questions please do not hesitate to contact us at info@tiny-tales.ca